kopk's Privacy Policy

kopk is a trusted online entertainment platform in Bangladesh. We place the highest importance on our users' privacy and are committed to ensuring the protection of their personal information. This privacy policy ("Policy") explains how kopk collects, uses, stores, and discloses your information.

When you use kopk's website, mobile platform, or any other service, you are considered to have accepted the terms described in this policy. If you disagree with any part of this policy, please refrain from using our services.

This policy should be read together with kopk's Terms and Conditions. Both documents together form the basis of the relationship between you and kopk.

2.1 Information You Provide Directly

When you create an account on kopk or use our services, you voluntarily provide the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Payment information (bKash, Nagad, Rocket, Upay account details)
• Documents required for identity verification
• Information provided during contact with customer support

2.2 Automatically Collected Information

When you use our platform, certain information is collected automatically:

• IP address and device identification details
• Browser type and operating system
• Your activity on the platform and gameplay data
• Login time, session duration, and page visit information
• Information collected through cookies and similar tracking technologies

2.3 Information Received from Third Parties

In some cases, we may collect information from trusted third-party service providers for the purpose of identity verification or fraud prevention. These third parties adhere to strict privacy standards.

kopk uses your personal information for the following purposes:

• Account Management: To create, verify, and maintain your account.
• Payment Processing: To securely complete deposit and withdrawal transactions.
• Customer Support: To resolve your complaints, questions, and issues.
• Security: To detect and prevent fraud and unauthorized access.
• Responsible Gaming: To detect and prevent gaming addiction or harmful behavior.
• Service Improvement: To improve the performance of our platform and user experience.
• Communication: To inform you about important updates, promotional offers, or policy changes.

4.1 How Long Information Is Stored

kopk retains your information for as long as your account is active. Even after an account is closed, information may be retained for a specified period as required by legal obligations, dispute resolution, and enforcement of our agreements.

Payment-related information is retained for as long as required under financial regulations. Once that period has passed, the information is securely deleted.

4.2 Information Security Methods

kopk uses industry-standard security measures to protect your information:

• SSL/TLS Encryption: All data transfers are completed through encrypted connections.
• Encrypted Database: All stored sensitive information is kept in encrypted form.
• Access Controls: Only authorized personnel can access the necessary information.
• Regular Security Audits: Our systems undergo regular security audits.
• Two-Factor Authentication: An additional verification layer is used to protect accounts.

5.1 What Cookies Are and Why They Are Used

Cookies are small data files stored in your browser. kopk uses cookies for the following reasons:

• Essential Cookies: Necessary for the core operation of the platform.
• Functional Cookies: Help remember your preferences and settings.
• Analytics Cookies: To analyze usage patterns in order to improve our services.

5.2 Cookie Controls

Cookies can be controlled or disabled from your browser settings. Please note that disabling some cookies may cause certain platform features to not work correctly. Essential cookies remain active at all times, as the platform cannot function properly without them.

kopk generally does not disclose your personal information to third parties. However, information may be shared in the following circumstances:

• Service Provider Partners: Only the necessary information is shared with partners required for payment processing (bKash, Nagad, Rocket, Upay), identity verification, and technical support.
• Legal Obligations: We may be required to disclose information pursuant to court orders, lawful requests from law enforcement agencies, or other legal requirements.
• Fraud Prevention: With relevant authorities to detect financial fraud, money laundering, or other illegal activities.
• Business Restructuring: In the event of a company merger, acquisition, or asset transfer, information may be transferred to a prospective buyer; however, you will be notified in advance.

kopk grants you the following rights over your personal information:

• Right of Access: You may request to know what information we hold about you.
• Right to Rectification: If your information is incorrect or incomplete, you may request a correction.
• Right to Erasure: In certain circumstances you may request that your information be deleted, though this may not be possible where legal obligations exist.
• Right to Restrict Processing: If you have an objection, you may request that processing of your information be restricted.
• Right to Data Portability: You may request that your information be provided in a readable format.
• Right to Object: You may object to marketing communications or specific processing of your information.

To exercise these rights, contact us via our 24/7 live chat or email us at [email protected]. We provide support in both Bengali and English.

kopk is for users aged 21 and above only. We do not knowingly collect information from minors. Age is verified during the registration process, and if it becomes known that information from a minor has been collected, it is deleted immediately.

If you believe a minor's information is present in our system, please notify us immediately at [email protected]. To learn more about responsible gaming at kopk, visit our Responsible Gaming page.

kopk primarily serves users in Bangladesh. However, our technology infrastructure may use servers located in various countries. Regardless of where data is stored or processed, the protection standards described in this privacy policy always apply.

For international data transfers, we ensure that the receiving party maintains appropriate security measures and privacy standards. The necessary contractual safeguards are in place.

kopk may update this privacy policy from time to time as needed. For significant changes, we will notify you in advance by email or through a notice on the platform.

Continued use of the platform after a revised policy is published will be taken as your acceptance of the new policy. We recommend that you visit this page regularly.

If you have any questions, comments, or complaints about this privacy policy, please get in touch with us:

• Live Chat: Use the platform's live chat for 24/7 direct support.
• Email: [email protected]

Our support team is ready to answer all your questions in both Bengali and English. We are always committed to responding to privacy-related requests.